General Questions

Q: What services does Setpoint Refrigeration LLC offer?
A: We specialize in HVAC and refrigeration services for both residential and commercial customers. Our offerings include heating and cooling system repair and installation, walk-in cooler and freezer repairs, preventative maintenance plans, and 24/7 emergency services.

Q: What areas do you serve?
A: We proudly serve East Hartford, CT, and surrounding areas, including Manchester, Glastonbury, South Windsor, West Hartford, and more. For a complete list of service areas, visit our Service Areas page.

Q: Are you a licensed and insured contractor?
A: Yes, we are fully licensed and insured to provide HVAC and refrigeration services, ensuring peace of mind for all our customers.

Residential HVAC Questions

Q: How often should I service my HVAC system?
A: We recommend scheduling a professional HVAC maintenance service at least twice a year—once in the spring for your cooling system and once in the fall for your heating system. Regular maintenance improves efficiency and prevents costly repairs.

Q: Do you offer smart thermostat installations?
A: Yes, we install and set up smart thermostats, including the Honeywell T10 Pro, to help you save energy and control your HVAC system remotely.

Q: Why is my air conditioner not cooling properly?
A: Common reasons include dirty filters, low refrigerant levels, or a malfunctioning compressor. Contact Us for a diagnostic service to pinpoint and resolve the issue.

Commercial Refrigeration Questions

Q: What types of refrigeration systems do you service?
A: We service a wide range of commercial refrigeration systems, including walk-in coolers, freezers, display cases, and ice machines.

Q: How can I avoid refrigeration breakdowns?
A: Regular preventative maintenance is key. Our custom maintenance plans include inspections, cleaning, and adjustments to keep your refrigeration equipment running efficiently.

Q: Can you help during a refrigeration emergency?
A: Absolutely. We offer 24/7 emergency services to quickly repair refrigeration systems and minimize downtime for your business.

Emergency Services Questions

Q: Do you provide emergency HVAC and refrigeration services?
A: Yes, we offer 24/7 emergency repair services for urgent HVAC and refrigeration issues. Call us anytime, and we’ll prioritize your needs.

Q: How soon can you respond to an emergency?
A: We aim to respond to emergency service calls as quickly as possible, often within a few hours, depending on your location.

Maintenance and Pricing Questions

Q: What are the benefits of a preventative maintenance plan?
A: Preventative maintenance helps extend the lifespan of your equipment, improves efficiency, reduces energy bills, and prevents unexpected breakdowns. It’s a cost-effective way to ensure your HVAC and refrigeration systems are in top shape.

Q: Do you offer free estimates?
A: Yes, we provide free estimates for all installations and major repairs. Contact Us today to schedule your quote.

Q: How do you determine pricing for services?
A: Our pricing is fair and transparent. We assess the job’s complexity, the required parts, and labor, and provide an upfront quote. We never exceed our quoted price.

Customer Support Questions

Q: How can I schedule an appointment?
A: You can schedule an appointment by calling us directly at 860-375-9058 or by filling out the contact form on our Contact Us page.

Q: What payment options do you accept?
A: We accept cash, credit cards, and other common payment methods. Contact Us if you have specific payment-related questions.

Q: Can I cancel or reschedule my appointment?
A: Yes, we understand that plans can change. Please notify us at least 24 hours in advance to cancel or reschedule your appointment.

Didn’t Find Your Question?

If you have a question that’s not listed here, feel free to reach out to us! Our team is happy to assist you with any concerns or additional information.